The 73% gap

    73% of the week has no structured customer signal.

    Business hours | actively monitored

    0h| 0.0%

    Evenings, nights, weekends | unattended

    0h| 0.0%

    Basis: a week has 168 hours; around 45 of them are core business hours with staffed operations. The remaining ~123 hours – evenings, nights, weekends – are about 73%.

    With Koivu

    Validation

    Proactive validation

    Real end to end payment tests with real money and real accounts across login, 2FA, clearing and confirmation.

    Reporting

    Structured reporting

    Structured monitoring protocol with full audit trail for FINMA, ongoing reporting and regular executive summaries.

    Alerts

    Real time alerts

    Verified email alerts within minutes that focus on real customer impact instead of noisy false positives.

    Coverage

    24/7 coverage

    Continuous outside in monitoring nights, weekends and holidays before the first customer calls.

    Real payment validation end to end

    Koivu logs into a real business account. A real payment is initiated. The payment passes through clearing (SIC / SEPA / SWIFT). The receiving bank credits the funds. Koivu verifies the credit. You receive a structured signal.

    Interbank

    Already connected

    Koivu maintains bank accounts at major Swiss banks for end to end payment monitoring and detection of problems.

    PostFinance
    Zürcher Kantonalbank
    Raiffeisen

    More partners

    +

    On request